A man tweeted about cancel his order placed on food delivery platform Zomato as the designated rider was a “Non Hindu”. Zomato’s response to his complaint is winning the Internet.
The customer said that he made attempts to change the delivery person and when his request could not be completed he cancel the order despite knowing that he will not be getting a refund as well.
Zomato told the customer that rider could not be change. If he cancel his order then he will not get any refund amount which he paid for the order.
The customer Amit Shukla then tweeted to Zomato saying that he will go ahead with cancellation anyway for they cannot “force him” to take a delivery he doesn’t want to.
To Shukla’s tweet, the online delivery app responded by saying that “food does not have a religion. It is a religion.”
Zomato founder and CEO Deepinder Goyal also joined in. He tweeted, “We are proud of the idea of India—and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values.”
Zomato claimed to have delivered 38 million orders in March this year, is not the first company to vocally resist perceived bigotry on social media.